Shipping Information
Last Updated: September 7, 2026
Processing Times
Orders are typically processed within 3-5 business days. During peak publication cycles or institutional partnership events, processing times may extend to 7-10 business days. You will receive a confirmation email once your order has been received, followed by a tracking notification once your shipment is prepared.
International Delivery
Deeply Rooted Press is committed to the global circulation of Afrikan knowledge. We offer international shipping to most regions across the Afrikan continent and the Diaspora. Delivery times for international orders vary by location and customs processing, typically ranging from 10-21 business days. Please note that international recipients are responsible for any applicable customs duties or import taxes.
Tracking
Once your order has shipped, a tracking number will be provided via the email address associated with your purchase. You can use this number to monitor the progress of your shipment through our carrier's portal. If you encounter any issues with tracking or delivery, please contact our support team at deeplyrootedpress@gmail.com with your order number.
Shipping, Returns & Refunds
Last Updated: September 7, 2026
Shipping Policy
Deeply Rooted Press is committed to delivering Afrikan knowledge to our community worldwide. All orders are processed within 3-5 business days. We offer domestic and international shipping options through major carriers. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected service level. Once your order has shipped, you will receive a confirmation email with tracking information. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.
Returns and Exchanges
We take great pride in the quality and craftsmanship of our publications. If you receive a damaged or defective item, please contact us within 14 days of receipt at deeplyrootedpress@gmail.com with photos of the issue. We will gladly process an exchange or a full refund for defective goods. Due to the nature of limited-edition publishing and mission-driven print cycles, we generally do not accept returns for non-defective items. However, we are committed to your satisfaction and encourage you to reach out with any concerns regarding your purchase.
Refund Process
Approved refunds will be processed back to the original method of payment within 5-10 business days. Please note that shipping costs are non-refundable unless the item was sent in error or arrived damaged. If you have not received your refund after the processing window, we recommend contacting your financial institution, as processing times vary across payment providers. For any additional assistance, please reach our support team directly via email or phone.
Digital Content
To protect our authors and intellectual property, all sales of digital products and downloads are final. If you experience technical difficulties accessing your digital purchase, please contact us immediately to ensure you receive the Afrikan knowledge you have invested in. We are dedicated to ensuring seamless access to our digital repository for all our community members.